In-Progress Review of NCServes, the Nation’s First Fully Deployed Coordinated Network of Community Services for Veterans’ Reintegration
Local leaders and national stakeholders will today convene at an In-Progress Review gathering in Charlotte, N.C. to hear a one-year progress report on NCServes, the first fully deployed coordinated network of community services for veterans’ reintegration in the United States.
The In-Progress Review, to be held at Charlotte’s Main Library – Francis Auditorium, from 9:30 a.m. – 12:00 p.m., marks the one-year anniversary of the Walmart Foundation’s $1 million grant to help kick-off the Welcome Home North Carolina (WHNC) initiative, a three-year pilot to identify new ways in which the nonprofit, public and private sectors can better work together to serve veterans.
Since launching in February 2015, NCServes has served more than 450 unique individual service members, veterans and/or family members. More than 40 providers ranging from the U.S. Department of Veterans Affairs, local Guard and Reserve Family Assistance Offices and the community’s best nonprofit organizations operating as one coherent and interconnected service delivery network responded to 939 service requests, creating a single point of entry into a more navigable ecosystem of services where ‘guides’ make the connection between an individual’s needs and the community’s resources.
Through collective support and leadership from Governor Pat McCrory and his team from the North Carolina Department of Military and Veterans Affairs, the Walmart Foundation, key stakeholders from across the state and the Institute for Veterans and Military Families (IVMF), North Carolina’s goal was simple: make North Carolina ‘home’ for its veterans and their families by easing and streamlining access to comprehensive, community-based services that best address their actual needs.
“NC4VETS has tremendous reach, and by partnering regionally with NCServes’ community-based networks, we have a winning formula to attract veterans and help them make North Carolina their new home,” said Ilario Pantano, director at North Carolina Department of Military and Veterans Affairs.
“At Walmart and the Walmart Foundation we consider it our duty to honor and support our men and women in uniform, both during active service and when they return home,” said Kathleen McLaughlin, president of the Walmart Foundation and chief sustainability officer for Walmart. “Today’s update shows great progress in achieving our goal for Welcome Home North Carolina – to help service members successfully navigate their return to civilian life.”
A sampling of the performance data that will be shared at the NCServes In-Progress Review includes:
- More than 40 providers ranging from the U.S. Department of Veterans Affairs, local Guard and Reserve Family Assistance Offices and the community’s best nonprofit organizations operate as one coherent and interconnected service delivery network.
- 459 unique network members were served, with 939 service requests.
- The majority of service requests (31 percent) were about employment.
- More than half of Network Users are Army service members and veterans (56 percent compared to other branches).
- Over half of Network Users are Post 9/11 Veterans.
- In 2014, and prior to the establishment of NCServes, Charlotte Bridge Home was able to serve 446 unique veterans, service members and military families. In the Network’s first five months, Charlotte Bridge Home has successfully exceeded last years’ reach and will exceed last year’s reach by 140 percent (1,072 vs. 446).
“By building upon its existing strength in the public, private and nonprofit sectors, North Carolina is clearly demonstrating to the nation the successful creation of a statewide coordinated veteran supportive services network that is measurably improving the lives of our nation’s veterans and their families,” said Colonel Jim McDonough, Jr., USA (RET.), managing director, Institute for Veterans and Military Families (IVMF).
The Walmart Foundation’s support for the state of North Carolina’s service members, veterans and their families is unprecedented in terms of its reach and scope. “Our collaboration with the Institute for Veterans and Military Families and the AmericaServes team on the ground in North Carolina demonstrates the strong collective impact we can make when we join forces across sectors to serve our veterans,” said Brigadier General Gary Profit, U.S. Army (Ret.), Walmart’s senior director of military programs. “At Walmart, we’re proud to help support a program bringing inclusivity, accountability, transparency and quality of services to our veterans as they navigate re-entry to civilian life.”
Attending this event will be public, private and nonprofit NCServes Network providers, leadership from the Institute for Veterans and Military Families (IVMF), Walmart, Unite US, North Carolina Department of Military and Veterans Affairs, and Charlotte Bridge Home. All representatives will be available for interviews (at the event or in advance upon request).
NCServes is North Carolina’s first coordinated network of public, private, and non-profit organizations working together to serve veterans, transitioning service-members, and their families. Our vision is twofold:
- Every service-member, veteran, and their family can easily access the full range of comprehensive services required to achieve their unique goals, and to provide a first-class service experience to match service-member and veterans’ first-class military service.
- All public, private, and non-profit organizations serving veterans are accountable to one another and should embrace formalized communication, coordination, and transparency.
Our mission is to empower a coordinated network of service providers in the Greater Charlotte area, and equip them with the technological and informational resources needed to efficiently and effectively guide service-members, veterans, and their families to the most appropriate services and resources.
About the Institute for Veterans and Military Families
The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans and their families post-service. Through our focus on veteran-facing programming, research and policy, employment and employer support, and community engagement, the institute provides in-depth analysis of the challenges facing the veteran community, captures best practices and serves as a forum to facilitate new partnerships and strong relationships between the individuals and organizations committed to making a difference for veterans and military families. Read more at IVMF