Institute for Veterans and Military Families at Syracuse University Releases Request for Proposals (RFP) to Manage SC Coordinated Veteran Family Services Network

The Institute for Veterans and Military Families at Syracuse University (IVMF) has endeavored for the past three years to convene and collaborate with service providers and organizations from the public, private, and nonprofit sectors in various communities around the US to established community-driven solutions that collectively ensure that veterans get the resources they need to sustain a healthy and economically-viable quality of life. The goal of this collaboration is to help facilitate a successful transition and stabilization, and access to benefits and services to for veterans and their families. This effort kicked off in the New York City in 2013, and has expanded to include North Carolina’s Metrolina and Triangle regions, as well as Philadelphia’s Greater Pittsburgh region.

IVMF is currently further expanding this effort to South Carolina’s Low Country region. Through the pilot demonstration of the SCServes – Low Country Veteran and Military Families Coordinated Network, IVMF and providers in that community will strive to more effectively and efficiently connect public facing and service sector providers from the public, private and independent sectors, so that together they can develop a single point of entry for veterans, service members and their families, to access a Network of services, resources and care. For example, a veteran or their family member would access housing services as well as other needs such as employment and education – all within a single managed care Network.

Through coverage mapping, planning, and analysis of the SCServes – Low Country veteran and provider landscapes, IVMF has identified approximately 65 service providers that adequately cover the spectrum of the leading social determinants of well-being supporting veterans’ and family members’ needs (e.g., employment, housing, legal, mental health, etc.) within the Low Country region for the duration of 24 months. As demonstrates in experience in other already established networks, this an adequate size and timeframe to effectively measure the SCServes – Low Country network results and maximize its potential.

In order to achieve the proposed veteran service delivery improvements, IVMF and key network stakeholders will select a Coordination Center which will serve as the backbone organization that is responsible to ensure the quality, accuracy and timeliness of services and operations within SCServes – Low Country. Through its offering and capabilities, the Coordination Center will leverage and exemplify the design principles collective impact to organize and lead an effective coordinated network.

The Coordination Center works in partnership with the public sector (e.g., city, state, Veterans Affairs (VA), Department of Defense (DoD)) consumers (veterans, service members and their families), and providers throughout the Low Country region to continuously improve the quality, efficiency, offering, and accountability of piloted veteran programs and services, and the experience for the network’s users. Utilizing a pre-selected technology platform, Unite US, it administers a managed care, services and resources system, incorporating focused and continuous quality improvement, consumer education, services and resources coordination and analysis, technical assistance, data gathering, analysis and reporting, on-site and remote provider trainings, outreach, and other activities in support of the SCServes – Low Country network’s goals.

IVMF is accepting proposals to design, develop, and operate as the SCServes – Low Country Network Coordination Center. This will be an open and competitive process; the purpose of this RFP is to provide a fair evaluation for all candidates and to provide respondents with the evaluation criteria against which their proposals will be assessed.



Dates and activities listed below cover the key milestones for selecting and piloting SCServes.

Activity: Date:
RFP Release April 1, 2016
Information Session Webinar April 4, 2016
Final date to submit questions and requests for additional information April 25, 2016
Application Due May 16, 2016
Final award notification June 15, 2016
Contract administration June 15 – July 15, 2016
Contract start date July 15, 2016



The RFP can be accessed via the attachment below and on IVMF’s website at IVMF.




IVMF will host a vendor solicitation event on April 4 2016, open to any/all interested and eligible applicants. This event intends to answer any questions about the RFP itself. Unite US, a pre-selected technology platform, will be in attendance to answer technology capability and capacity questions. To register for the vendor solicitation event, please RSVP here: SCServes – Low Country Vendor Solicitation.

All questions and requests for additional information regarding this RFP must be communicated via email to Jim McDonough at by April 25, 2016. Generally, questions will be answered on an ongoing basis and in the order in which they are received.


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