The Institute for Veterans and Military Families at Syracuse University (IVMF) is excited to announce a Request for Proposals (RFP) for Coordination Center to lead and manage a coordinated network of New York City’s area veteran and military family service providers.
The Institute for Veterans and Military Families at Syracuse University (IVMF) has endeavored for the past three years to convene and collaborate with service providers and organizations from the public, private, and nonprofit sectors in various communities around the US to established community-driven solutions that collectively ensure that veterans get the resources they need to sustain a healthy and economically-viable quality of life. The goal of this collaboration is to help facilitate a successful transition and stabilization, and access to benefits and services to for veterans and their families. This effort kicked off in the New York City in 2013, and has expanded to include North Carolina’s Metrolina and Triangle regions, as well as Pennsylvania’s Greater Pittsburgh region.
IVMF is pleased to be re-releasing the opportunity to competitively select a Coordination Center in its first-ever market, New York City. Since launching the pilot demonstration of the NYServes—NYC Veteran and Military Families Coordinated Network in January 2015, IVMF and providers in that community have strived to more effectively and efficiently connect public facing and service sector providers from the public, private and independent sectors to develop a single point of entry for veterans, service members and their families, to access a Network of services, resources and care. For example, a veteran or their family member could access housing services as well as other needs such as employment and education – all within a single managed care Network. Ultimately, NYServes—NYC is both a digital platform and coordinated service network that connects veterans and their families to comprehensive referrals, counseling and benefit supports.
Through on-going engagement with and analysis of the New York City veteran and provider landscapes, IVMF has secured the commitment of 73 service providers that cover the spectrum of the leading social determinants of well-being supporting veterans’ and family members’ needs (e.g., employment, housing, legal, mental health, etc.) within the New York City region.
In order to maintain the aforementioned veteran service delivery improvements, IVMF and key network stakeholders will select a Coordination Center which will serve as the backbone organization that is responsible to ensure the quality, accuracy and timeliness of services and operations within the New York City region. Through its offerings and capabilities, the Coordination Center will leverage and exemplify the design principles of collective impact to organize and lead an effective coordinated network.
The Coordination Center works in partnership with the public sector (e.g., city, state, Veterans Affairs (VA), Department of Defense (DoD) and the New York City Department of Veterans’ Services (DVS)), consumers (veterans, service members and their families), and providers throughout the New York City region to continuously improve the quality, efficiency, offering, and accountability of piloted veteran programs and services, and the experience for the network’s users. Utilizing a pre-selected technology platform, Unite US, it administers a managed care, services and resources system, incorporating focused and continuous quality improvement, consumer education, services and resources coordination and analysis, technical assistance, data gathering, analysis and reporting, on-site and remote provider trainings, outreach, and other activities in support of the NYServes—NYC network’s goals.
IVMF is accepting proposals to manage the NYServes—NYC Coordination Center. This will be an open and competitive process; the purpose of this RFP is to provide a fair evaluation for all candidates and to provide respondents with the evaluation criteria against which their proposals will be assessed.
Dates and activities listed below cover the key milestones for selecting and piloting NYServes—NYC.
RFP Release: June 1, 2016
Information Session Webinar: June 17, 2016
Final date to submit questions and requests for additional information: June 17, 2016
Application Due: July 1, 2016
Final award notification: July 15, 2016
Contract administration: August 1 – June 30, 2016
Contract start date: August 1, 2016
RFP MATERIALS: The RFP can be accessed via the attachment below.
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Click here to download RFP
RFP VENDOR SOLICITATION EVENT
IVMF will host a vendor solicitation event on June 17 2016, open to any/all interested and eligible applicants. This event intends to answer any questions about the RFP itself. Unite US, a pre-selected technology platform, will be in attendance to answer technology capability and capacity questions. To register for the vendor solicitation event, please email Vincent DelSignore at firstname.lastname@example.org.
All questions and requests for additional information regarding this RFP must be communicated via email to Jim McDonough at email@example.com by June 17, 2016. Generally, questions will be answered on an ongoing basis and in the order in which they are received.