Institute for Veterans and Military Families (IMVF) at Syracuse University Releases Request for Proposals (RFP) to Manage Coordinated Network of Care and Services for Veterans, Service Members and Their Families in Washington State’s Greater Puget Sound Region

SEATTLE, Wash. (October 17, 2016) — The Institute for Veterans and Military Families at Syracuse University (IVMF) has endeavored for the past three years to convene and collaborate with service providers and organizations from the public, private, and nonprofit sectors in various communities around the US to established community-driven solutions that collectively ensure that veterans get the resources they need to sustain a healthy and economically-viable quality of life. The goal of this collaboration is to help facilitate a successful transition and stabilization, and access to benefits and services to for veterans and their families. This effort kicked off in the New York City in 2013, and has expanded to include multiple networks in New York as well as North Carolina and South Carolina, affiliates in Virginia, and now Washington State.

Through the pilot demonstration of the WAServes – Greater Puget Sound Veteran and Military Families Coordinated Network, IVMF and providers in that community will strive to more effectively and efficiently connect public facing and service sector providers from the public, private and independent sectors, so that together they can develop a single point of entry for veterans, service members and their families, to access a Network of services, resources and care. For example, a veteran or their family member would access housing services as well as other needs such as employment and education – all within a single managed care Network.

Through coverage mapping, planning, and analysis of the WAServes – Greater Puget Sound veteran and provider landscapes, IVMF has identified dozens of service providers that cover the spectrum of the leading social determinants of well-being supporting veterans’ and family members’ needs (e.g., employment, housing, legal, mental health, etc.) within the Greater Puget Sound region for the duration of 24 months.

In order to achieve the proposed veteran service delivery improvements, IVMF and key network stakeholders will select a Coordination Center which will serve as the backbone organization that is responsible to ensure the quality, accuracy and timeliness of services and operations within WAServes – Greater Puget Sound. Through its offering and capabilities, the Coordination Center will leverage and exemplify the design principles collective impact to organize and lead an effective coordinated network.

The Coordination Center works in partnership with the public sector (e.g., city, state, Veterans Affairs (VA), Department of Defense (DoD)) consumers (veterans, service members and their families), and providers throughout the Greater Puget Sound region to continuously improve the quality, efficiency, offering, and accountability of piloted veteran programs and services, and the experience for the network’s users. Utilizing a pre-selected technology platform, Unite US, it administers a managed care, services and resources system, incorporating focused and continuous quality improvement, consumer education, services and resources coordination and analysis, technical assistance, data gathering, analysis and reporting, on-site and remote provider trainings, outreach, and other activities in support of the WAServes – Greater Puget Sound network’s goals.

IVMF is accepting proposals to design, develop, and operate as the WAServes – Greater Puget Sound Network Coordination Center. This will be an open and competitive process; the purpose of this RFP is to provide a fair evaluation for all candidates and to provide respondents with the evaluation criteria against which their proposals will be assessed.

Dates and activities listed below cover the key milestones for selecting and piloting WAServes – Greater Puget Sound.

Activity: Date:
RFP Release October 17, 2016
Information Session Webinar November 9, 2016 1PM PST
Final date to submit questions and requests for additional information November 23, 2016
Application Due November 30, 2016 6PM PST
Final award notification December 16, 2016
Contract administration January 3, 2017 – January 31, 2017
Contract start date January 3, 2017

The RFP can be accessed via the attachment below and on IVMF’s website at IVMF


IVMF will host a vendor solicitation event on November 9, 2016 at 1pm PST, open to any/all interested and eligible applicants. This event intends to answer any questions about the RFP itself. Unite US, a pre-selected technology platform, will be in attendance to answer technology capability and capacity questions. To register for the vendor solicitation event, please RSVP here: WAServes – Greater Puget Sound Vendor Solicitation.

All questions and requests for additional information regarding this RFP must be communicated via email to Ilario Pantano at by November 23, 2016. Generally, questions will be answered on an ongoing basis and in the order in which they are received. To register for the vendor solicitation event, please RSVP to Vincent DelSignore at

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Media Contacts:

IVMF Media Contact: Ilario Pantano, 910 .616.9961,

About Syracuse University’s Institute for Veterans and Military Families (IVMF)
The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans and their families post-service. Supported by a world-class advisory board and public and private partners committed to advancing the post-service lives of America’s service members, veterans and their families, the IVMF and its professional staff deliver class-leading programs in career, vocations, and entrepreneurship education and training. The IVMF also provides actionable and national impacting research, policy analysis and program evaluation; coordinates comprehensive collective impact strategies; and works with communities and non-profits to enhance service delivery for veterans and their families. Read more at IVMF.

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