Help in the Community

As America’s longest wartime chapter nears an end, questions about how the nation will support and empower its newest generation of military veterans have taken priority in national conversation.

Making A Collective Impact

David S., a homeless US Army OIF veteran seeking employment, was referred into the NYServes—NYC network after being seen by an outreach worker from the Manhattan Vet Center. That same day, the network’s Coordination Center made an appointment for David to see a specialist at S:US, a large social services organization specializing in housing. Three days later, S:US met with David and began to work on his housing and employment cases. During that meeting, S:US also referred David through the network to CUCS to receive benefits for stopgap assistance. That same week, David was approved for expedited SNAP and Public Assistance benefits. Just two weeks later, S:US successfully secured housing for David. After stably housing David, S:US connected him to commercial driver’s license (CDL) training and provided the tuition fees for the course. Just five months after entering the  NYServes—NYC network, David had been connected to financial assistance, was stably thoused, and was connected to a new career in the trucking industry.

Over 40,000 service requests filled by nearly 1,000 providers.

Over 20,000 veterans, service members and their families reached.

17 current AmericaServes coordinated care centers.

There is a serious gap in how American communities care for their veterans and military families. This gap does not exist, however, due to a lack of public concern or resources. Rather, this gap lies between the organizations—public, private, and nonproft—that serve veterans and their families. It persists due to a lack of coordination and collective purpose and threatens the long-term wellbeing of veterans and their families.

IVMF survey research shows the top transitional challenges for our nation’s veterans are:

  • Navigation of benefits and services. In a recent IVMF survey, navigation of benefits and services was cited as the #1 transition challenge.
  • Socialization to Civilian Culture. Nearly half of veterans report that getting socialized to civilian culture is a major transitional challenge.
  • Translating their military skills into civilian workforce. Nearly 40% of veterans says that said translating their military skills is a challenge.
  • Over 30% of veterans say that while career/job opportunities is a top motivator for joining the service, conversely, over 50% say that getting a job post-service is one of their main obstacles.

Learn more about the challenges facing veterans in their communities by reading our “Missing Perspectives” research series

Featured Impact - PA Serves

In Pittsburgh, in the first four months since starting the PAServes network they were able to close 329 cases, assisting service members with resources ranging from housing and healthcare to volunteering opportunities and mentoring services. 31 service providers in the Pittsburgh area joined the network and participated in the collaborative referral process, a key factor in the collective impact approach of AmericaServes. These providers worked with a total of 338 transitioning service members, veterans, and their families to create a total of 551 service requests. PAServes was able to identify important insights into client needs, collecting data showcasing that 29% of members needing benefit assistance also need housing assistance and uncovering that 25% of members needing financial assistance also need housing assistance. It is through shared measurement systems and continuous communication—pillars of AmericaServes’ collective impact strategy—these insights are able to be uncovered and strategies developed to address these congruent needs.