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Troubleshooting Application issues:

*Also note, avoid using a US Government DoD computer system when applying to the program or accessing VCTP program functions.  Government system firewalls often create issues for the viewing and submission of the VCTP application.

If you are experiencing issues with completing or submitting your application, please attempt the steps below to attempt to resolve the issue.

Save your application:

  • Save your application by clicking the ‘Save Answers and Resume Later’ link at the bottom of the application on the page.
  • A pop-up dialogue box will appear asking, ‘Are you sure you want to leave this form and resume later?’
  • Click’ Yes’.
  • You will then get a message with a link to your in-progress application, as well as a text field, in which you can enter your email address and send the link to yourself for safe keeping.

If you are experiencing issues with submitting your application:

  • Save your in-progress application using the steps above and email the in-progress survey link to yourself.
  • Clear the cache in your browser (see below for further instructions).
  • Once the cache has been cleared, please use the application link in your email to access your in-progress application.
  • If you are still experiencing issues after clearing your cache, please send a screenshot or detailed description to ljmclaug@syr.edu

If you are experiencing issues with attaching files to your application:

  • Save your in-progress application using the steps above and email the in-progress survey link to yourself.
  • Make sure that you have uploaded all required documents prior to submitting or trying to go to the next page.
    (Required documents are marked with a red astericks)
  • File limit of attachment uploads is 5 MB.
  • Please make sure the file you are attempting to upload is in an acceptable format; .doc, .pdf, .jpg, .png
  • If you are still experiencing issues after checking these items, please send your in-progress application link as well as the required attachments to ljmclaug@syr.edu

Still having issues?

Please feel free to contact Lyndy McLaughlin at ljmclaug@syr.edu. Please provide a detailed description of the issue you have encountered as well as the link to your in-progress application.

 

How to clear the cache on your browser:

Chrome:

– Go to chrome://chrome/settings/clearBrowserData
– Check “Empty the Cache”
– Choose “From the Beginning of time”
– Click “Clear Browsing Data”

IE:

– Click the “Tools” menu bar.
– Choose “Internet Options”
– On the “General” tab, click “Clear History”
– When it asks “Delete all items in your History folder?”, click “OK”
– Click “OK”

Firefox on OSX:

– On the menu bar, click on the Firefox menu and select Preferences
– Select the Advanced panel
– Click on the Network tab
– In the Cached Web Content section, click “Clear Now”
– Close the Preferences window

Firefox on Windows:

– Go to Options (if you’re running recent versions of Firefox, you click the orange Firefox button, then go to options, and then options again)
– Click “Advanced”
– In the Cached Web Content Section, click Clear Now.

Safari on OSX:

– Click Safari
– Click Reset Safari
– Uncheck everything but “Remove All Website Data”
– Click Reset

Safari on Windows:

– Click the Cog on the right side of the search bar
– Click Reset Safari
– Uncheck everything but “Remove All Website Data”
– Click Reset

Opera:

– Click Opera
– Click Preferences
– Click Advanced
– Click History
– Click the “Empty Now” button in the same row as Disk cache