Adapting the Collective Impact Model to Veteran Services: The Case of AmericaServes

Adapting the Collective Impact Model to Veteran Services: The Case of AmericaServes, provides a lens into an emerging initiative focused on supporting communities in the development of more holistic systems of services and care for military-connected populations. AmericaServes is comprised of a series of coordinated local networks of more than 800 participating human and social services providers across 20 service categories in 16 regions across the United States. This chapter introduces collective impact as a unique type of public-private collaboration with defining characteristics and necessary preconditions for success. From this discussion, the authors illustrate how AmericaServes works, explain the underlying logic and measures that inform its design and performance, and highlight experiences and lessons bridging theory and practice supporting its implementation in different communities over the past two years. The chapter concludes with a discussion of AmericaServes’ potential for further research, evaluation, and innovation around improving access to comprehensive services and mental health outcomes.

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