Internal Measurement & Evaluation
- Evaluation Framework Development – Together with each of our programs & key support teams, we developed evaluation tools such as theories of change, process diagrams, & logic models to inform program measurement & storytelling.
- Metrics Development – We work with program managers & AmericaServes networks to create & refine key performance indicators that assess a balanced set of measures such as network growth, quality of care, provider activity, & the changing needs of clients.
- Quality & Continuous Improvement – With our data solutions team, we established & manage a governance initiative to communicate with & obtain input from users in order standardize our systems & data definitions.