A Strategic Road Map to Enhance the Role and Impact of the New York State Department of Veteran Services

New York State Report Final This report analyzes New York’s Department of Veterans Services across three core areas critical to mission effectiveness: organizational structure, financial stability, and service delivery innovation. Below is a summary of our key findings within each category.

Key Findings for New York State:

  • New York State’s organizational structure is well configured compared to other states with a standalone veterans agency and a Director that sits on the Governor’s Cabinet
  • However, leadership has not been continuous and the Director does not have a direct reporting line to the governor, both of which are key criteria’s of success for other high performing DVAs
  • New York State spends nearly $200 less per veteran compared to average DVAs, and budget sources could be more stable and attract more federal funding sources
  • New York State could look to other states more often to adopt innovative services for New York veterans
  • With many services for veterans delivered by other state, local and federal agencies, New York State’s DVS could play a larger role in coordinating services to assist veterans navigate available resources

Download the full New York State Health Foundation Report.

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