AmericaServes By The Numbers
AmericaServes has 17+ networks in 12 states with over 850 providers and it has served 22,000 unique military-connected clients with over 45,000 requests sitting at a 72% completion rate for 2018.
Introducing AmericaServes Through MJ's Story
MJ is a Navy veteran and recent graduate of the University of Pittsburgh John M. Katz Graduate School of Business. She graduated with a bachelor’s degree in accounting along with a master’s degree in business administration. Upon graduation, MJ planned to move from Pittsburgh, PA to Pasadena, CA after being offered a position as an accountant. She secured a place to live and was ready to begin the next phase of her career when the funds she was relying on to pay for housing were suddenly stalled due to an error in her GI Bill Housing Allowance.
MJ tells the University of Pittsburgh’s Office of Veterans Services about her situation.
MJ is referred to the PAServes network by the University of Pittsburgh.
The PAServes coordination center team reaches out to MJ and conducts an assessment to identify and document her needs.
The PAServes coordination center team learns she has a financial need related to her housing in California and coordinates with San Diego United, an affiliated AmericaServes community.
SD United refers MJ to the Foundation of Women Veterans, a provider in their network, for support.
The Foundation of Women Veterans is able to assist MJ with the necessary funds to secure housing in California.
Today, MJ is living and working in California, having experienced no delays to starting the next chapter of her life.
The strength of the AmericaServes model lies in its capacity in every community to match needs to solutions on behalf of providers and clients quickly and successfully.
MJ’s story is only possible to tell because of a shared technology solution creating a seamless path between the teams coordinating her care from Pittsburgh to Pasadena
Evolution of NYC
Facilitated strategic planning sessions under Robin Hood’s leadership.
Competitively bid coordination center responsibilities – selected Services for the Underserved | Identified Unite Us as technology partner | Registered and trained NYServes-NYC Network Providers.
NYServes-NYC goes live | Identified 6 distinct funders to subsidize pilot implementation.
NYServes-NYC reaches 2,000 unique clients | NYC DVS enters into negotiated acquisition to sustain NYServes-NYC.
Competitively bid coordination center responsibilities and select Northwell Health.
Reached 80+ providers within the network.
IVMF leadership presents AmericaServes model at NYC Fleet Week Senior Leadership Summit attended by U.S. Navy and City Agency Officials.
VetConnectNYC officially launches with address by Mayor DeBlasio.
Silke contacts the NCServes-Central Carolina coordination center for individual and family support as a caregiver.
NCServes-Central makes an out of network referral for Silke to Boulder Crest Retreat.
NCServes-Central makes additional referral to Aware Senior Care for in-home support for Silke’s husband.
At that time, NCServes also makes a health referral for caregiver support to The Joel Fund.
Through the Joel Fund, Silke is connected to a photography class and therapeutic art classes
CASE NOTE: “Had a great call with Silke, registered to take a photo class and charcoal class with her daughter and said ‘now I have something to look forward to
NCServes-Central makes a final referral to the Wake County VSO for additional Caregiving resources – they refer Silke to the VA Caregiver Program.
AmericaServes in 2019
The end state for AmericaServes is oriented toward positively influencing the broader health and human service delivery systems that underpin the nation’s ability to care for its citizens. 2019 marks an important turning point for the IVMF and its business partner, Unite Us. This year, the IVMF will begin introducing its AmericaServes initiative to national-facing health and human service efforts and convenings. Our goal is to communicate what we’ve learned from the work innovative communities are doing from coast to coast, in order to improve the way we address the needs of America’s military-connected families. Together with Unite Us, a leading driver of technology advancements within today’s health and human service sector, the IVMF is committed to extending its AmericaServes initiative to help the nation build and sustain better methods of care and service coordination for all of its citizens.