Paper III of this Leading Practices series explores the process of becoming more veteran-friendly through the lens of Syracuse University. The study assessed five schools on the Syracuse University campus, including Maxwell School of Citizenship and Public Affairs, Martin J. Whitman School of Management, L.C. Smith College of Engineering and Computer Science, School of Information Studies, and David B. Falk College of Sport and Human Dynamics.

The IVMF research team conducted interviews with representatives from each school and looked at programs offered, current policies and practices, challenges, successes, and next steps to developing and implementing veteran-friendly programs for graduate degrees.

Some of the best practices included financial incentives, efforts to encourage inclusion, the use of online and hybrid courses, along with developing relevant course content, an open door policy and collaboration between departments and schools.