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May 15, 2014

Institute for Veterans and Military Families at Syracuse University Releases Request for Proposals (RFP) to Manage First-Ever Veteran Family Services Network

Institute for Veterans and Military Families at Syracuse University Releases Request for Proposals (RFP) to Manage First-Ever Veteran Family Services Network

New York City Veteran & Military Families Coordinated Network (NYC4RVETS) Seeks Administrative Services Organization (ASO)

The Institute for Veterans and Military Families at Syracuse University (IVMF) is excited to announce a Request for Proposals (RFP) for an Administrative Services Organization (ASO) to lead and manage a coordinated network of New York City veteran and military family service providers. 

In late 2013, Syracuse University’s Institute for Veterans and Military Families endeavored to convene, collaborate, and brainstorm with public and private service providers to develop a community-driven solution that collectively ensures that veterans get the resources they need to sustain a healthy and economically-viable quality of life. The goal of this collaboration is to help ease transition, stabilization, and access to benefits and services to which veterans and their families are entitled. The combined efforts of public, independent, and private service providers will coordinate New York City’s premier social services agencies to provide more accessible and easier-to-navigate services to help veterans and their families throughout New York City’s five boroughs.

This effort intends to make a meaningful difference in the quality of care, services, and resources for veteran family consumers through the design of an improved system that coordinates these services from the public, private, and independent sectors. IVMF is committed to facilitating successful reintegration of veterans and their families into their local communities through such efforts to integrate managed care, knowledge, and expertise to improve service offerings and delivery to veterans and their families.

Through the pilot demonstration of a NYC Veteran and Military Families Coordinated Network, branded as NYC4RVETS, we strive to more effectively and efficiently connect public facing and service sector providers, so that together they can develop a better platform to serve veterans and their family members. For example, the collaboration will enable veterans and their families to gain greater access to high-quality mental and physical health services, as well as meeting other needs, such as job training and housing needs. In its most basic form, the collaboration is designed to network together those resources readily accessible in the private sector alongside those offered by the U.S. Department of Veterans Affairs with a high degree of efficiency and efficacy and absent redundancy.

For the purposes of the pilot demonstration, and through coverage mapping, planning, and analysis, IVMF has identified approximately 40 service providers that adequately cover the spectrum best characterized as the leading social determinants of well-being supporting veterans’ and family members’ needs (e.g., employment, housing, legal, mental health) within the five boroughs for the duration of 18 months. This is an adequate size and timeframe to effectively measure the NYC4RVETS network results and maximize its potential. During the pilot phase, NYC4RVETS will strive to serve 3,000 unique veterans and veteran families.

In order to achieve the proposed veteran service delivery improvements, IVMF and key veteran stakeholders will select an Administrative Services Organization (ASO) Provider (hereafter referred to as the ASO) which will serve as the basis of support required to enhance the provision of quality services for New York City’s veterans and their families. Through its offering and capabilities, the ASO will leverage and exemplify the design principles of an effective coordinated network.

The ASO works in partnership with the city, state, Veterans Affairs (VA), consumers, and providers throughout New York City to continuously improve the quality, efficiency, and accountability of piloted veteran programs and services. Utilizing a pre-selected technology platform, it administers a managed care, services and resources system, incorporating focused quality improvement services, consumer education, provider managed care coordination, services and resources analysis, technical assistance, data analysis, reporting, on-site provider trainings on operating within a coordinated network, and other activities in support of the NYC4RVETS network’s goals.

IVMF is accepting proposals to design, develop, and operate as the NYC4RVETS network ASO. This will be an open and competitive process; the purpose of this RFP is to provide a fair evaluation for all candidates and to provide respondents with the evaluation criteria against which their proposals will be assessed.


Dates and activities listed below cover the key milestones for selecting and piloting NYC4RVETS.

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The RFP can be accessed via the attachment below and on IVMF’s website at 
Download NYC4RVETS RFP here


IVMF will host a vendor solicitation event open to any/all interested and eligible applicants. This event intends to answer any questions about the RFP itself. Unite US, a pre-selected technology platform, will be in attendance to answer technology capability and capacity questions.

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Questions concerning the NYC4RVETS initiative or the ASO RFP can be directed via e-mail to Colonel (Ret.) Jim McDonough at or by telephone at (315) 415-4050.

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